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Terms&Conditions

ORDER

The order is processed after an order has been placed with us via the website. The agreement becomes effective when you place the order by clicking the button: place order. You will receive a confirmation email with an order number. If you do not receive an e-mail, the order will still remain in effect.

PRICES

All prices are including 21% VAT and in euros. Prices can be adjusted and apply from the moment of publication on the site. Price changes do not apply to orders that have already been made.

OFFERS

Offers do not automatically apply to repeat orders. studiocosmica.com cannot be held to an offer if you could have reasonably understood that it is a typo or an error.

WARRANTIES

studiocosmica.com guarantees that the articles meet the specifications as stated on the website. Earrings can unfortunately not be returned or exchanged due to hygienic reasons. 

PAYMENT OPTIONS

We offer a variety of payment options for your convenience

DELIVERY TIME

Retail customer

Your order will be prepared for you after receiving the payment (1 to 2 days after you have transferred the amount).  Exceeding any delivery term will never entitle you to compensation. We are not responsible for delays by PostNL or any other Post service.

We ship internationally. The international delivery duration varies per country. We are not responsible for the rights, taxes and other import charges and costs.

We handle standard free flat rate shipping (flat-rate shipping is not traceable).

RETURN SHIPMENTS OR EXCHANGE

If you are not satisfied with one or more of the ordered items, you can return the article or articles. Earrings cannot be returned or exchanged due to hygienic reasons. You can only return the item or items if the item is undamaged and unworn. The delivery note must be enclosed. You must return the return shipment sufficiently franked. You may exchange the item for the same amount.

studiocosmica.com reserves the right to refuse returned items if the conditions mentioned under return shipments and exchanges are not met.

LIABILITY

For direct or indirect damage caused by an article supplied by us, the liability is limited to an amount equal to the selling price of the relevant article

FORCE MAJEURE

If studiocosmica.com can not fulfill its obligations due to force majeure then the obligations will be suspended for the duration of the force majeure situation. After 30 days the buyer and / or seller have the right to dissolve the agreement, without the right to compensation. Force majeure means: all shortcomings that studiocosmica.com can not be charged.

COMPLAINTS

General complaints can be made known to us via info@studiocosmica.com 

DISPUTES

We always strive to resolve a complaint in good consultation. All disputes between parties can also be submitted to the competent court.